Privacy Policy

Essential Caravans
Factory 3, 45-65 Oherns Road, Somerton VIC Australia 3062

Effective Date: 14/02/2025

Essential Caravans (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following personal information from you:

  • Name

  • Email address

  • Phone number

  • Location

2. How We Collect Your Information

We collect personal information when you:

  • Provide your details through our website

  • Subscribe to our mailing list by opting in

  • Contact us via phone, email, or other communication channels

3. Use of Your Information

We use your personal information to:

  • Respond to your inquiries and provide customer support

  • Send promotional materials and updates if you have opted into our mailing list

  • Improve our website and services

  • Comply with legal obligations

4. Storage and Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or loss. Your information is stored securely and accessed only by authorized personnel.

5. Disclosure of Information

We do not sell or rent your personal information. However, we may share your information with:

  • Service providers assisting us in business operations (such as email marketing platforms)

  • Regulatory bodies if required by law

6. Your Rights and Choices

You have the right to:

  • Access, update, or correct your personal information

  • Opt-out of receiving marketing communications at any time by following the unsubscribe link in our emails or contacting us directly

  • Request deletion of your personal information, subject to legal and business record-keeping obligations

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Essential Caravans
Factory 3, 45-65 Oherns Road, Somerton VIC Australia 3062
Email: sales@essentialcaravans.com
Phone: (03) 9357 5934

Privacy Policy Clause

Dealer network disclosures

When you submit an enquiry or otherwise interact with us, we may disclose your personal information (including your name, phone number, email address, postcode and details of your enquiry) to one or more authorised dealers in our dealer network so they can contact you, respond to, manage and follow up your enquiry and related interactions.
 

Dealer record-keeping and ongoing contact

Our dealers are independent businesses and may collect, use and store your personal information in their own systems (including their customer relationship management (CRM) databases) to manage their relationship with you, provide customer support, and maintain customer records for future contact.
 

Direct marketing

We and/or our dealers may also use your personal information to contact you about products, services, offers, servicing and events that may be of interest. You can opt out of receiving direct marketing communications at any time by using the unsubscribe option in the relevant communication or by contacting us or the relevant dealer.
 

Overseas storage and disclosure

Dealers (and our service providers) may store or process personal information using CRM platforms and other systems hosted overseas. Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure it is handled in a manner consistent with the Australian Privacy Principles.